Terms of service

Welcome to Bglam Hair. By accessing or using our website, products, and services, you agree to the Terms of Service outlined below. Please read them carefully before making a purchase.

1. General Information

This website is operated by Bglam Hair. Throughout the site, the terms “we”, “us”, and “our” refer to Bglam Hair.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including all additional policies referenced on this site.

We reserve the right to update or change these terms at any time without prior notice.

2. Online Store Terms

By using this website, you confirm that:

  • You are at least 18 years old or have parental permission.

  • You agree not to use our products for any illegal or unauthorized purpose.

  • You will not violate any laws in your jurisdiction while using our site.

3. Accuracy of Information

We make every effort to display accurate product descriptions, colours, textures, and lengths.
However:

  • Human hair may have natural variations.

  • Colours may appear slightly different due to lighting or device screens.

We do not guarantee all information will be error-free, but we strive to be as accurate as possible.

4. Products & Services

All product descriptions, prices, and availability are subject to change at any time without notice.

We reserve the right to:

  • Limit order quantities

  • Refuse a customer’s order

  • Discontinue products

  • Cancel services where necessary

Custom wigs, colouring, revamps, and installations have unique processing times and are non-refundable.

5. Order Processing & Shipping

By placing an order, you acknowledge:

  • Processing time is 3–7 business days for standard orders and 5–10 business days for custom work.

  • Delivery takes 3–7 business days depending on your location.

  • Once shipped, delays caused by the courier are not our responsibility.

  • Customers must provide the correct and complete delivery address.

Refer to our Shipping Policy for full details.

6. Pricing & Payment

Product prices are displayed in your local currency (if supported).
We reserve the right to modify prices at any time without notice.

By completing checkout, you agree that:

  • You are authorized to use the payment method provided.

  • All payments are final.

  • Chargebacks filed fraudulently may result in legal action.

7. Refunds, Returns & Exchanges

By purchasing from Bglam Hair, you agree to the following:

  • All sales are final on hair products for hygiene reasons.

  • Returns are only accepted for wrong or damaged items.

  • Custom orders cannot be refunded or returned.

  • Lace that has been cut, hair that has been installed, brushed, washed, dyed, plucked, or altered in any way cannot be returned.

Refer to our Refund & Return Policy for full details.

8. Customer Responsibilities

You agree to:

  • Read all product descriptions before purchasing.

  • Follow all official hair care instructions provided.

  • Track your own parcel once shipped.

  • Provide accurate contact and delivery information.

Failure to follow care instructions voids eligibility for returns or complaints.

9. Prohibited Uses

You are prohibited from using the site for:

  • Illegal activities

  • Harassment or fraud

  • Uploading harmful or malicious content

  • Copying or reselling our content, photos, or product descriptions

  • Interfering with the website’s security features

Violation of these terms may result in cancellation of your order or denial of service.

10. Personal Information

Your submission of personal data is governed by our Privacy Policy.
We only use your information for order processing, customer service, and legal compliance.

11. Limitation of Liability

Bglam Hair is not responsible for:

  • Improper installation

  • Incorrect maintenance

  • Damage caused by excessive heat, bleaching, colouring, plucking, or rough handling

  • Delays caused by third-party couriers

  • Losses resulting from misuse of our products

You use our products and services at your own risk.

12. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time.
Your continued use of our website signifies acceptance of the updated terms.