Refund policy

Thank you for shopping with Bglam Hair. Please read our return and refund policy carefully before purchasing.

1. All Sales Are Final — No Refunds on Hair Products

For hygiene and safety reasons, we do NOT offer refunds on the following items:

  • Wigs

  • Bundles

  • Frontals / Closures

  • Hair Extensions

  • Hair used for installs or colouring

  • Hair care products

Once purchased, these items cannot be refunded or returned unless we made an error.

2. Returns Are Only Accepted If:

We only accept a return if:

  • You received the wrong item; OR

  • You received a damaged or defective item upon delivery.

To qualify, the item must meet all of the following requirements:

Condition Requirements

Returned hair must be:

  • 100% unused

  • Not installed

  • Not brushed or combed

  • Not washed

  • Not dyed or bleached

  • Not plucked or altered

  • Lace must be uncut and intact

  • In original packaging (including tags, nets, and wig bag)

If any signs of use or alteration are found, the return will be rejected.

3. Time Frame for Reporting Issues

  • Customers have 12–48 hours after receiving the order to report an issue.

  • All claims must include clear photos or videos of the problem.

  • After 48 hours, we assume the product was received in acceptable condition, and no claims will be accepted.

4. Custom Orders Are Non-Refundable

No refunds or returns on:

  • Custom-made wigs

  • Wig colouring

  • Wig revamps

  • Installations

  • Any personalised or special-request service

These items are crafted specifically for the customer and cannot be resold.

5. Lace & Hair Alterations (Important)

Once the product is altered in any way:

  • Lace cut

  • Knots bleached

  • Hair washed

  • Hair coloured

  • Hair plucked

  • Hair installed

NO return or refund will be accepted, even if the customer is dissatisfied.

6. Order Cancellations

  • Orders may be cancelled within 12 hours of purchase.

  • After processing has begun, cancellation is no longer possible.

7. Exchange Policy

Exchanges are only possible if we sent the incorrect item.

  • Product must be unused and returned in original condition.

  • If the error was ours, we cover return shipping.

  • If it was not our mistake, the customer covers return shipping costs.

  • No exchanges based on personal preference (length, fullness, colour expectations, etc.).

8. Disclaimer

  • Human hair may have natural variations in colour, pattern, and texture. This is normal and not considered a defect.

  • Shedding and tangling can occur with improper handling, installation, or maintenance.

  • Customers are responsible for following our official hair care guidelines.