Shipping policy

Thank you for shopping with Bglam Hair. Please review our Shipping Policy to understand how and when your order will be delivered.

1. Processing Time

All orders require time to be prepared before shipping.

  • Standard orders: 3–7 business days for processing

  • Custom wigs, colouring, revamps & installation services: 5–10 business days

  • Processing time excludes weekends and public holidays

Note: Processing time is separate from delivery time.

2. Shipping & Delivery

We ship using reliable courier partners:

• The Courier Guy
• Aramex

Delivery time after shipping: 3–7 business days, depending on your location.

Once your order has been shipped:

  • You will receive a tracking number via email or SMS

  • Customers are responsible for tracking their own parcels

  • After the courier collects your order from us, we are not liable for courier delays

3. Delivery Address

Please ensure that your delivery address is:

  • Correct

  • Complete

  • Accessible

We are not responsible for lost or delayed parcels caused by incorrect or incomplete addresses provided by the customer.

4. Order Changes

If you need to change any details (colour, length, wig size, etc.), changes must be made within 12 hours of placing the order.

Once an order has been processed, no changes can be made.

5. Failed Delivery Attempts

If the courier attempts delivery and you are unreachable:

  • The parcel may be held at the depot or sent back

  • The customer will be responsible for any re-delivery or return-to-sender fees

6. Shipping Fees

Shipping fees are calculated at checkout based on your location and order size.
Shipping costs are non-refundable.

7. International Shipping (Optional Section — Add if needed)

If you offer worldwide delivery, you can include this section. If not, I can remove it.

  • International delivery times vary by country

  • Customers are responsible for customs fees, duties, and import taxes

  • Once the parcel leaves South Africa, delays may occur due to customs clearance

8. Lost or Stolen Packages

Bglam Hair is not responsible for:

  • Lost parcels

  • Stolen parcels

  • Parcels marked as “delivered” by the courier

You must contact the courier directly for assistance.

9. Shipping During Peak Seasons

During high-volume seasons (Black Friday, Festive Season, Promotions):

  • Processing and delivery times may be extended

  • Courier delays may occur

  • We advise ordering earlier to avoid inconvenience